Shocking lack of care and consideration at the most desperate and stressful of times. Given 4 hour window for delivery but no show. Upon calling Millbrook Healthcare's loosely described "Customer Services" advised actually it will be a 7 hour delivery window. No apology or understanding. Unprofessional and disinterested staff; when asked if a call ahead of time would be received from delivery driver, as is the most basic provision from even the smallest delivery providers, I was advised "might do", when asking then if company procedure was to help customers by just giving a call ahead of time I was told it "might be", simply that only. The only conclusion I can draw from the seriously flawed communication this company presents is that this company having a guaranteed and no doubt lucrative contract from the NHS do not need to make any pretence for caring or any concerns for the medically ill, frail and vulnerable people they are paid to provide a service to. Fortunately, I am none of the above at this time, as supporting my mother and father who are, but I have no idea how anyone can have any faith or confidence in such a poorly run and unprofessional company. Should I personally ever need the benefit of medical equipment then I very much hope my own and the NHS's money will be better spent and a company being run like this may well risk losing their contract. Avoid. Avoid. Avoid.
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We provide community equipment, wheelchair, assistive technology and home improvement agency services to local authorities and the NHS.
We are proud to serve 4.5 million service users throughout the UK.
