I made a referral to Millbrook Healthcare in August 2018 after my disabled wife had been very close to death on two separate occasions that year and whose need for a new wheelchair was urgent due to greatly reduced strength and mobility. The assessment took place in April 2019 (after 8 months) despite follow up phone calls. It was agreed that she did indeed need a new chair. This finally arrived in November 2019 (after another 7 months) and it was immediately clear that it wasn't what she wanted. We phoned within a few days and were told that our concerns would be passed to the clinical team. As nothing was forthcoming after a couple of weeks I wrote to the managing director. Not only was there no acknowledgement, they deny having received it. We have asked for a voucher towards buying our own chair instead but have been told that another assessment would be necessary. Unbelievable! Several calls later I was given the number of customer complaints. On each occasion calls have gone straight to voicemail and no one has responded.Worked much better before the NHS privatised this essential service.
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We provide community equipment, wheelchair, assistive technology and home improvement agency services to local authorities and the NHS.
We are proud to serve 4.5 million service users throughout the UK.
