Wouldn't even rate as one star. Service so poor its almost unbelievable. It has taken me nearly 4 months to get just my control panel fixed. A guy came out in October which I assumed to fix it. Nope. Just told me what was wrong (which I already knew and told over the phone) said someone would be in contact within the week. Nothing heard. One Monday in January got a call today they were at my home address. I was at work! Yes Millbrook I'm disabled and work for a living. It does happen. I had no correspondence to inform me of their arrival. Arranged for them to come toy work the next day which put myself and my work colleagues out. Brought my chair back to me with new wheels but no new control panel which was the issue! Had to wait a further 3 days just for the guy to come into my home and tell me his laptop wasn't working. To this date I still do not have the panel fixed and am left with a faulty wheelchair that breaks down every day!! The service they provide is utterly disgraceful!! They have no comprehension that they are playing with peoples heath and livelihoods. Without my chair I cannot so much as make myself a cup of tea. I've called a number of times over the week and while the receptionists are very lovely in trying to help they make promises and then can't follow with them. They tell you they can get someone out to you as an emergency the next day only for them to call later and tell you they can't get out to you until a few days later. They really need to understand that their technicians should have the correct equipment with them and that it works correctly before sending them out. Absolutely no sympathy for people in awkward situations
Claim your business profile now and gain access to all features and respond to customer reviews.
We provide community equipment, wheelchair, assistive technology and home improvement agency services to local authorities and the NHS.
We are proud to serve 4.5 million service users throughout the UK.
