MY EQUIPMENT COLLECTIONI am giving 5 stars to Greg, the customer service person at Millbrook who went out of his way to help me. There had been some sort of mix up with collecting my equipment, and 3 x times no one showed up, having waited in all day. Determined not to give up, I called a 4th time and Greg answered. He did some investigating and called me back to say there had been a mix up on the system concerning my account, but all was now sorted. We rearranged a fourth collection day. Greg then called me on the day to advise my collection would be early evening due to emergencies, and would that be ok. I confirmed it would be. All was collected as promised, and I even received a phone call from the driver just before to say he was 10 mins away. All was collected with a cheerful smile.If I could promote Greg or give him a big raise, I would. He cared enough to stay on this with me, and went the extra mile to ensure the job was done. So 5 stars to Greg at Millbrook. If everyone cared and was as efficient as he is, Millbrook would receive stella reviews everytime. Just goes to show.INSTALLING OF GRAB RAILSI can't fault Millbrook. As a separate arrangement, they did come and fit my bathroom rails on the day they said they would. Job was done well, and quickly.
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We provide community equipment, wheelchair, assistive technology and home improvement agency services to local authorities and the NHS.
We are proud to serve 4.5 million service users throughout the UK.
