The most incompetent company I have ever had the misfortune to come across. The delivery of essential equipment requested by the NHS when my terminally ill wife was allowed home was shambolic. Four times out of five they failed to turn up even though their delivery window was 8.00am - 11.00pm. They did not even have the courtesy to call to say they would not deliver as promised. Because of their previous delivery failures, on the fourth occasion they ‘guaranteed’ delivery. Guess what? Now my wife is on end of life care in hospital I tried without success to get Millbrook to collect the equipment they did deliver. They have been unhelpful, unreasonable, uncaring, callous, off-hand and display no concern whatsoever for the additional stress they cause people going through the worst time of their lives. The NHS manager who appointed this company should be held to account and the Millbrook management should be ashamed.
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We provide community equipment, wheelchair, assistive technology and home improvement agency services to local authorities and the NHS.
We are proud to serve 4.5 million service users throughout the UK.
