I have been trying to get a new wheelchair since January 2022. I need this wheelchair specification to allow me to progress the order of my WAV with Motability. I have had an assessment to determine the specification but for one reason or another it is not possible to get the specification I require. So another assessment has to take place. That would not normally be a problem except for the fact that it then takes months before that reassessment can be arranged.Rang this morning to try to get an update as to when my next appointment will take place. Was informed that a new provider is taking over in October so no appointments can be arranged until the takeover has happened. How can a business, that is patient facing, survive by making no appointments until after the business is transferred. The NHS certainly needs radical reform if it allows its service providers to operate in this manor. I assume I will get one of the standard email responses as have other people who have raised issues. I can only hope the service improves with the new provider.
Claim your business profile now and gain access to all features and respond to customer reviews.
We provide community equipment, wheelchair, assistive technology and home improvement agency services to local authorities and the NHS.
We are proud to serve 4.5 million service users throughout the UK.
