I would not even give Millbrook one star. Their engineer visited our home to respond to some issues that a family member had which resulted in modifications to their wheelchair without explanation of how those modifications worked. Consequently, it was impossible for them to transfer when they had to and this resulted in life changing injuries, over a year in hospital, at least two rounds of sepsis (one in which they almost lost their life) and being confined to bed for the last 4 years. The Health Trust have now told us (4 years later) that they should not have investigated our subsequent complaint as it should have gone to Millbrook. 84%
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We provide community equipment, wheelchair, assistive technology and home improvement agency services to local authorities and the NHS.
We are proud to serve 4.5 million service users throughout the UK.
