If I could give them zero that would be too much. A woman in the final trenches of a really horrible neurological illness has been stuck bed bound since January due to serious failings to deliver a Tilt in space wheelchair. Constant chasing waiting hours for the phone to answered, no one takes ownership, no one calls back, such an antiquated way of working. Takes weeks for paper work to be processed and they won’t make appointments over the phone or by email. Letter writing only. Stupidly they will phone you when they need to cancel an appointment.
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We provide community equipment, wheelchair, assistive technology and home improvement agency services to local authorities and the NHS.
We are proud to serve 4.5 million service users throughout the UK.
