Everything started off well...Unfortunately, things went downhill at the end. Our family member passed away and we were told that Millbrook will pick up the equipment at our convenience. After a few phone calls, it was clear that a given date of Just over 2 weeks later is the best that they can do, due to short staff and a crises of people needing equipment delivered. Interesting how the equipment left in our room, where the room can no longer be used until it is collected, is not required urgently for others.After talking to other people who have been in the same situation, it appears that this is the normal thing that happens and that it has been happening for years.We have now decided to leave the equipment outside, in the garden, and let Millbrook pick it up at their convenience because it is becoming too stressful for the family, friends and neighbours to look at because of the circumstances under how the loved one passed away.Update: The logistics at Millbrook is laughable. We just had a Millbrook van turn up outside our house to pick up something from a neighbour, but when we mentioned to them that we have things to pick up too, and it seems a bit pointless them coming back again and wasting petrol and time, they refused to collect it. Everyone who we have mentioned it to thinks that it is disgraceful that people are having to wait 2 weeks. Mind you, this is nothing compared to a local person that has been waiting for more than 5 years for a collection. We were told to destroy everything if it is not collected by Monday.Further update:A very nice person collected the equipment on Monday. Shame all of the staff are not as polite and understanding. Also found out that if you are able to, you can drop off the equipment at a Millbrook warehouse. We are not planning on using Millbrook again because of our overall experience.
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We provide community equipment, wheelchair, assistive technology and home improvement agency services to local authorities and the NHS.
We are proud to serve 4.5 million service users throughout the UK.
