I had a appointment cancel today cancel at 8.15am today. I have been waiting 4 weeks for a grab rails to be put in, one in bathroom and one by the back door and chair raisers. They cancel the whole appointment due to stock/supply issue with the chair raisers, so just because the raisers are not in stock they can not put in the rails. Bloody ridiculous. Cancel 3 times in 4 weeks. I had a stroke 12 weeks ago and this equipment should have been fitted originally a day or two after coming out of rehabilitation which is 4 weeks ago. Absolutely fuming. Update just rang millbrook to speak to them to ask a reason while it was cancelled and was told 'because nobody answered the door at 7.15am this morning.' Sorry but I know for a fact they don't start work until 9am, was told this by a member of staff at the time the original/first appointment was booked. We have security camera at the front garden and a ring doorbell nothing registered on these devices. Also my husband been up since 7am and taken the whole day off work to be home as well. SO THESE PEOPLE ARE LYING. So I will be putting in a serious compliment to millbrook healthcare today. Absolutely DISGUSTING SERVICE.
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We provide community equipment, wheelchair, assistive technology and home improvement agency services to local authorities and the NHS.
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