9 year old daughter is a full time wheelchair user, who outgrew her old chair. They left her without any wheelchair after refusing to deliver her new chair when we were shielding. They had the chair in their possession early July 2021 and would not deliver it until late October 2021, leaving her trapped and unable to even use her garden for 4 months. They also lied and said the reason they could not deliver earlier is that they needed the rep present, and there was only one rep to service the entire country. However when they eventually delivered, the rep was not with them.Made a complaint by email in August 2021 which was completely ignored. Followed up in September, received a short acknowledgment of receipt but nothing else. It is now April 2022, have sent several further emails to follow up, all ignored. They do not even pretend to follow their own complaints policy. They clearly do not care about the service users, as the NHS is really their customer, not the end user/tax payer. They keep getting the NHS contract to provide wheelchair services no matter how terrible their service is, so they have no incentive to care or change. Only by threatening to remove their contract or taking legal action if they continue abusing wheelchair users will this despicable company make improvements.
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We provide community equipment, wheelchair, assistive technology and home improvement agency services to local authorities and the NHS.
We are proud to serve 4.5 million service users throughout the UK.
