I have a client with a hoist that has been deemed unfit by Millbrook engineers and told they would replace it. This happened in February 2022.Ever since, I have been calling them on almost a daily basis and sending them emails with no reply. I could sometimes wait on the phone for 1+ hours, and then it just knocks down.I am still waiting for this to be replaced as he has not been out of bed since the hoist has been deemed unfit.
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