Wheelchair services. Again another company using Covid as an excuse for poor service. They are very slow with just about everything. Therapists giving prognosis's to patients illness (Now proven to be very wrong) when even consultants cant. When an official complaint is made they do absolutely nothing! Obviously very understaffed leading to staff often being rude with the "not my job" attitude along with and passing the buck as quick as possible, which is a shame because some staff are very good. You get the very strong impression of profit before care, as does the feeling of cronyism for some work that is tendered out, just a feeling but. Once again what was a brilliant service when it was under NHS then went to Virgin and now Millbrook Healthcare taking an ever spiralling downwards. The list of complaints just getting longer as are the waiting times. Their overall star rating speaks volumes. If a private message is sent I am not adverse if necessary to copying and pasting it on this site in a further reply........ OK had the standard automated reply that you see hear and NO message from Millbrook themselves so I can NOT give the the details they need to reply properly. Again trying to give the impression of a caring care company but falls very short of the mark and NO real intent to make things better!........... Please tell me how to leave contact details without posting it here. I suggest you leave an email address or phone number here that I can contact you on as you HAVE NOT left me details of how to contact you. all you have sent is the company website address. Thank you.To bring up to date. Head office has been in touch by phone and a manager rang me this morning. He is trying to sort out highlighted problems plus some more besides those mentioned. I will keep my fingers crossed and see how this plays out.
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We provide community equipment, wheelchair, assistive technology and home improvement agency services to local authorities and the NHS.
We are proud to serve 4.5 million service users throughout the UK.
