My local Millbrook in Milton Keynes are harassing me on a constant basis to come to my home to take away my electric bath lift that they deem to be dangerous. They insist that I have yet a further assessment by occupational therapy before they replace my existing bath lift. My medical condition requires that I lay in a hot bath of water every day to ease my chronic pain,(I have a doctor's letter confirming this) I could be waiting for a further assessment by occupational therapy for up to 6 months and in that time Millbrook expect me to go without a bath. The woman who keeps phoning me can hardly speak English and i can tell by her attitude that she finds the whole thing funny and is making me upset deliberately. If Millbrook will not replace the equipment that they cruelly remove leaving me with no way to bath surely they are in breach of the terms and conditions of service. A new law was passed in 2015 which makes it a criminal offence (wilful neglect) to maliciously deliberately withold vital equipment from a seriously disabled and elderly person and if need be I will seek to enforce the act.For nearly 2yrs I have been having problems with the same woman in respect of the servicing of the item, she phones me up to book a service some 2 months beforehand resulting in me forgetting that the engineer is coming and every time she phones she has got the same mocking attitude. I have tried to complain to Millbrook head office on numerous occasions but it is an automated phone line and they have never responded to my messages to phone me back. They are an absolute disgrace and they should lose their contract with local authorities. If I could give them no stars I would.
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