Had to have Millbrook out 5 times in the last couple of weeks due to damaged and dirty mattresses. Two air mattresses arrived damaged. When temporally given foam mattresses both of these have been dirty and smelly. The first smelling very strongly of cigarette smoke and the second smelling of urine. Both have had dirty marks on them. Fully and properly decontaminated mattresses should have no visible dirt and most certainly shouldn’t smell of smoke and urine. There are clearly serious hygiene and decontamination issues at Millbrook. Upon phoning Millbrook about this, I was simply told that these smells were due to detergents and storage, which I find very hard to believe and I believe that this is just an excuse for sending mattresses out in such bad and dirty conditions. This is not acceptable and can pose serious health risks.
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We provide community equipment, wheelchair, assistive technology and home improvement agency services to local authorities and the NHS.
We are proud to serve 4.5 million service users throughout the UK.
