This has always been a bit higher on the price, but the most reliable and fast shipping in my experience before the past two orders. I used them once before, and when my regular vendor shut down I needed a reliable replacement. I made several large orders and maybe a half dozen small orders over the span of a few months, opting for express delivery and specific instructions. I always got prompt and pleasant customer service responses. Well the last month or so they've been out of stock, and have recently received inventory. I inquired about the inventory after the posted date had passed for havingb items in stock and never got response. I placed my order, with express shipping for another $11 over the weekend.By Tuesday or still hadn't been shipped so I reached out to no response again. Checking tracking yesterday I saw it was shipped Wednesday. I expected it Saturday, but it's still in Arizona and I'm in California. So unless something drastic happens with the USPS, I would say I won't receive my package as planned. So I placed an order expecting delivery by Wednesday, and it seems I won't receive it till next week. The delays are one thing, but without the communication from customer service, this uncertainty is not worth the higher price. I'll update this review should anything change but I plan on going back to where I ordered while they were out of stock which was cheaper and just as efficient as this website started out. Update: I was contacted and apologized to for the delays, which I appreciated. However, for the first time with this company I actually had issue with the product. I was sent the correct weight I believe, but was only able to extract half the dye I was expecting. They thought they shipped the wrong weight, offered to skip what was missing. I was honest, you tried to explain the quality was different. Awaiting a solution but I can't risk losing more money if the product is not up to par.
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We offer a powdered and whole bark MHRB in both high-quality and affordable options. Various other products are offered such as caapi, chacruna, chaliponga, acacia confusa and more!
