So i booked an umrah with these last year in january 2023 for December 2023. I was paying in installments. I was told by the staff that once 60% of installments have been paid, i will recieve my flight tickets. I had paid 60% and requested my flight ticket from them. They responded by saying i have to pay all the balance before they can do this ( they lied to me about 60% then get my tickets). So i paid in full and waited for them to send my tickets. Waiting for a few days and no ticket for me. I was then called by them and was told that my flight tickets have been taken and i would need to buy an upgraded ticket which i would have to pay extra for and i wil recieve my ticket in 2days.. i paid that... No tickets were given to me.. also at the start of my deal, i was told i would be in 5* and 4* hotel. When they sent me the hotel evoucher, it was a 2* and 3* hotel ( trying to cheat me).I had requested my refund in November 2023 because no flight tickets were given out to me even though i paid extra.. it is now the end of January 2024 and i am still waiting for my refund. I had sent numerous emails to the accounts team who deal with refunds. Only recieved 1 email out of 10 i sent. No updates regarding my refund, only told me they will process it once ready. I will wait for my refund right now because Allah has given me patience..
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Hajj and Umrah is a pivotal point in every Muslims life. We believe the most important thing is for our customers to have peace of mind with every aspect of their travel arrangements. We are the experts in Hajj and Umrah offering packages as unique as you to suit a range of budgets. Added value with our own Saudi ground transport services.
