The instructor was obviously very knowledgeable of the topic, however, she did not know her audience and what we do as an agency. We received resources prior to the start of the class, but were never told what to do with them, even though I received an email stating we would be told what to do prior to the start of the training. She seemed to assume we had a certain level of knowledge of the subject, without verifying that level. We received daily notes the day after each class, but the notes contained assignments to complete before the next class, resulting in either not being able to complete the assignment or only partially completing the assignment.
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US based training provider company.
