The concept itself is really great, but the customer service is absolutely terrible. Luckily, I had printed my papers from the house exchange and had a phone number, because the company has not responded to me for three weeks.I paid twice, but they only refunded me once, and they are convinced that I can log in — which is not the case. I cannot reply to emails, and I can only access the platform if I pay again. Even after asking my bank for a refund, a week later there is still no communication from the company.This is not how you treat people. Imagine if I were arranging a petsitting exchange: I wouldn’t be able to log in, the other person would have no idea what was happening, there would be no petsitter, and I would end up in another place without a home.Replay on the reaction: we didnt had an email conversation i asked an member to contact you, and I had a petsitter and homesitter acount. And it still didnt work.So if i buy it again now it will work? Why dont you just email me or call, the conversation will be so mutch easier.
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Global house sitting matching service bringing home owners and house sitters together online. Home owners join for free. House sitter members pay the lowest annual fee on the web. Happy house sitting!
