I was an avid user and supporter of mymindhouse for 3 years. I had the fortune of finding nice sitters to look after my cats and my house. However, the last time I got a terrible cat sitter who abandoned my cats halfway through the sit and didn’t even bother to phone me to let me know, just sent me a WhatsApp message saying she had already left. Of course, I left her a bad review explaining what had happened to warn other home owners. But to my surprise, my review didn’t show on her profile. I contacted Support to ask why and they explained that users can decide whether they want to show or hide their reviews. Meaning ALL house and housesitter reviews are unsurprisingly positive- even though it’s a lie. I felt betrayed and unsafe. Users have the right to make informed decisions when so much is at stake. This is a stranger sleeping in your bed looking after your beloved animals. Of course you want to know if they ever got bad reviews and why. I have stopped using their service. I hope trustedhousesitters and others don’t allow users to censor honest reviews for everyone’s sake.
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