mindmyhouse.com

Housesitter wrongly accused of a crime!!!

I am a housesitter, and a damned good one. I'm sorry to hear all these bad reviews from homeowners, but from the "other side" I have just had someone accuse me of a $25k theft while housesitting for them!! I am too shocked to understand it all. I have not sat for anyone on MindMyHouse since last September, and all of a sudden, I can't log into the site, with a message that my email address is wrong. I try help @mindmyhouse.com and get nothing but a few ticket numbers. A week goes by and I insist on them fixing my account, wondering why it's inaccessible. Then I get "there's been a complaint against you". What, by whom? From the people I sat for almost a year ago? I had no problems with them last year and we spoke after my sit (though she said she'd wished I had more "farm" experience since I packaged her vegetables incorrectly, though this had not been previously discussed and as they were running out the door they handed me a box of ziplocs, and said just put them in here. I worked my butt off Googling how to do it properly and slaving in the garden). I thought, this could be the only complaint, but why now and why bring it up again when we seemed to resolve it between us 9 months ago? Then I insist again, please can we resolve this issue so I can get back onto the site? Then they hit me with there has been a $25,000 theft and the police have been notified! WHAT?!?!?! I am bewildered and asked them for details AND for the police agency that's involved so I can contact them to resolve it. There is NO phone number for MindMyHouse, no way at all to contact anyone except through help. How is there not some sort of procedure if this happens (as it clearly does, based on the reviews here). There MUST be some sort of protocol to follow when something like this happens so BOTH parties are protected. Obviously, it's not just the homeowners that need protecting. I have no idea what I'm going to do...this is just ludicrous.

Date of experience: May 27, 2020