mindmyhouse.com

Absolutely disgusting

Absolutely disgusting! I got one sit from this organisation and I will ever go for another!. I was taking care of two rescues outside London. I am a professional sitter and I am fully aware of what questions to ask during the interview so I asked about every detail considering that rescues can be more difficult. The client was a lady, who actually asked me to come on a last minute as someone else cancelled with her. She informed me that the dogs are very good, calm and easy going also well house trained. I ve asked several times about the last one as I know sone rescues take additional time to calm down/ get trained properly ect. When I came to the house ( she was not there already, she had to be at the airport early which was agreed before) both dogs started growling at me very aggressively. I gave them lots of time but they would not stop and kept them selves in one room not allowing me to get in( I am raised with dogs..and I am hardly afraid of them even the big ones, these two were only as tall as my knee but they were so aggressive I was afraid to go to the room.) I have them plenty of time but to no avail. I called the owner and she just said she doesn't know why they re so aggressive(???). This wasn't her first sit so I could not understand how she didn't know...obviously they were anxious and it had to happen before if they are so aggressive on the very begining. ..I insisted she calls someone as I am not staying in otherwise. I was that frightened. Eventually her neighbour came in and calmed them down. It was however very frightening. Then I quickly noticed that her dogs are not house trained at all. They had a very bad routine introduced ( she asked me to follow it) and every time I would wake up in the morning there was lots of poos on the carpet. I was shocked. I ve sent her several messages asking why she didn't tell me that the dogs arent house trained. I told her I have to clean the carpet every day after several poos..( I did ask for it during the interview as rescues can be more troublesome when house training) The lady was lying to me non stop trying to avoid the conversation and claiming I am giving them the wrong food and that they would never poo like that. May I say they pooed almost every day for two weeks.I eventually had to have a very honest conversation with her and she was very rude, disrespectful and tried to gaslight me. She was treating me like I was just a poor girl who should be happy to stay in her home!. I really had enough. On the end I told her I will not stay anymore as she wasn't cooperative at all and would constantly lie. There were many more details reg. This upsetting experience. When I messaged the mindmyhouse team about it and asked them to at least give her worning! all they said is that they are a small company only and they can not do anything about it!. They advised me to write a letter to this lady ( I spoke to her several times on the phone, I had screen shots of her rude communication with me so why on earth would I write her a letter!). They literally said they can not do anything about it and that's it! I was shocked! The date of experience is general as I don't have it at hand.

Date of experience: Jun 10, 2022