I'm so sorry to see the negative reviews here. Though some, I'm sure, are valid complaints, many seem to be a lack of understanding of the responsibilities of both owner and sitter. All the website can do is list the info given them; owners must ask questions, require references, etc. Likewise, sitters should get clear info on what is expected of them. Though I've not used the site as an owner, I believe they recommend getting a contract and insurance. We've been members since 2005, had sits in 11 countries, and found response from site owners to be prompt and helpful.
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