mindmyhouse.com

I'm appalled by them

I'm appalled by them. I've used the site for years and got good testimonials and for years there was no real problem except when they started spamming me about 'Black Friday' which doesn't exist in the UK, where I come from, which I emailed them about and eventually the spamming stopped.I had no idea until recent problems with them led me to Trust Pilot reviews where they have quite a poor rating. In recent weeks a new kind of spam started arriving from MindMyHouse, which didn't stop despite a complaint from me in response to each email. I was getting rejection emails from house sits I never applied for. And at one point, repeat rejections from the same sit I never applied for, despite my complaints. The complaints weren't resolved and this continued. I recently took on a house sit where things were not going okay, and I contacted MindMyHouse for advice, and instead of offering solutions, they kicked me off the site. They had absolutely no concern for my wellbeing or situation at all. The callousness astounds me, they don't appear to understand responsibility or duty of care at all, especially not given the circumstances in which I spoke to them.I have house sat through the site for years, I have not done a thing wrong. Basically they are unregulated and have no conscience or duty of care. I am utterly appalled.They appear to defend their poor record by claiming to be 'cheap', sadly price isn't relevant to responsibility or human cost in this case. Price doesn't change bad management and a badly run site. I have been on this site for years, I have good testimonials, which have now been wiped out by this site deleting my account without warning. This site isn't safe for sitters really. In the past year it has got strange, I have had a lot of queries from people wanting me to sit for them, and some are basically exploiting, one family lived near me and got me to garden for them in the meantime and weren't very grateful, and kept on changing their holiday dates and weren't bothered about my time. The element of exploitation for sitters, and in my experience, is very real, I have had some enjoyable sits on the site, some of whom kindly remembered to give me a testimonial, but I have had sits or potential sits where my privacy has been invaded and I have ended up in uncomfortable situations and being exploited and abused, for example, supposedly sitting for a house while one of the family was actually at the house but he was not caring for the animals and was being obnoxious because he didn't want me there and it was his partner's insistence so the animals weren't neglected, things like that. So it's not just owners having horrible experiences of this site, it's sitters too, and there's no support for sitters and from what I'm reading, none for owners.Sitters should be very careful as although there are many disgruntled house owners writing reviews, and I am sympathetic to them as I have sat for people who have had bad sitters previously, sitters can also be easily exploited as there is no support, you can be disposed of with a silly message like 'try our competitors'. There's something wrong with a site that you pay fees to and do a good job for, who try to throw you away to their 'competitors'. They are telling the world they don't give a damn about anyone or their own business and would rather dispose of clients and sitters than responsibly address issues. If you are thinking of house sitting, don't do it through this site and if you are a home owner, MindMyHouse feel no responsibility towards sitters, so they won't towards home owners.I do wonder if this site has changed hands, as the good side of it that was, has gone. It's a very limited site as it is, with maybe a hundred to two hundred global house sitting assignments, and when recently they changed the site and made it less user friendly, they added statistics for who applies for assignments and each sit is getting many applicants. It didn't look like a healthy balance. I am guessing as well as people such as myself being spammed by rejections from sits I never applied for, house owners are being spammed with applications that aren't suitable.

Date of experience: Oct 05, 2021