Ordered a mini split from this company and didn't hear anything about shipping for almost two weeks. When I called them to ask what was going on, I was told that I only ordered the outside unit and not the indoor unit. I believe they intentionally made this unclear on their website. Either way, the guy says that because it seemed like it was an error that I only ordered half of the full system the warehouse held off on shipping my order. No notice of this was given, hence why I called.Why wouldn't you let your customer know this? I ask him if the indoor unit wasn't included, then what was the part other than the outside unit in the title of the product. He keeps giving me the runaround. He told me I could add on the indoor unit for about another $1000, way more than you could find it at other places. He was extremely rude, talking over me and not letting me finish what I was trying to say. He eventually hangs up on me. I tried to call back several times and no one would pick up. They were clearly screening my calls because they picked up with no problem the first time. Horrible company, do not order anything from them.
Claim your business profile now and gain access to all features and respond to customer reviews.
At MINI SPLIT SYSTEMS DIRECT, we pride ourselves on providing our customers with superior customer service. Our highly trained product experts are always available to provide valuable information on our products, which range from heating and cooling ductless mini splits to all the accessories needed, and ensure you make the best choice for your needs.
In this ever-changing economy, it’s important to trust that certain some things will remain constant. At MINI SPLIT SYSTEMS DIRECT, we have always made it our goal to provide great products at great prices. Our talented staff of product experts are ready to answer any questions you might have.
MINI SPLIT SYSTEMS DIRECT Highlights:
Customer Satisfaction is our Priority
Custom Quotes & Bulk Discounts
Professionally Trained Products Experts
Top-Rated Customer Support
Over 50 Shipping Locations
Most On-Hand Inventory
MINI SPLIT SYSTEMS DIRECT was founded to service customers who want to better their environment with the latest technologies at reasonable prices.
Our team is driven to offer products that focus on the core values that we believe in: ultimate home comfort, indoor air quality, and energy efficiency. From product selection to testing, everything featured on MINI SPLIT SYSTEMS DIRECT is handpicked with one goal in mind: improving the comfort and efficiency of your home.
We are a passionate group of professionals who work hard and take pride in providing to you and all our customers the highest level of care. We look forward to making your home a more comfortable place.See more
