When my order did not ship for several days, I emailed them. It took them almost a week to get back to me to let me know that they had canceled my order because there was a problem with the payment. Yeah, right! I paid with Amazon Pay. The money was immediately and successfully charged to my credit card.Even if they experienced a problem on their side, the proper thing to do would have been to let me know about it. Not sit on it for a week and then respond to my emails to let me know that you decided to cancel the order due to some completely bogus reason.Now I have to contact Amazon to get my money back.If somebody has a lot of spare time and don't know what to do with it, and also like to donate money to scammers, you have found the place. Look no further. This is it.Update 12/8/2023:I see the response from the company saying that they tried calling me. This is yet another lie. I double checked my voicemails. Nothing from this company. I paid with Amazon Pay. Amazon never said a single word to me about any problem with payment. And Amazon wouldn't even let me place the order if there ever was an issue with payment.As of today I have filed a complaint with Amazon as well and asked that the payment for this order be canceled since this company has zero intention of shipping the ordered item.Also, it should be noted that before writing this review, I emailed the company, and asked them to ship the item I had ordered and paid for. And that if they didn't, I'd post a review online about my experience and for wasting my time. Did I ever get a response to that email? Nope. I gave them multiple chances to do the right thing.
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At MINI SPLIT SYSTEMS DIRECT, we pride ourselves on providing our customers with superior customer service. Our highly trained product experts are always available to provide valuable information on our products, which range from heating and cooling ductless mini splits to all the accessories needed, and ensure you make the best choice for your needs.
In this ever-changing economy, it’s important to trust that certain some things will remain constant. At MINI SPLIT SYSTEMS DIRECT, we have always made it our goal to provide great products at great prices. Our talented staff of product experts are ready to answer any questions you might have.
MINI SPLIT SYSTEMS DIRECT Highlights:
Customer Satisfaction is our Priority
Custom Quotes & Bulk Discounts
Professionally Trained Products Experts
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Over 50 Shipping Locations
Most On-Hand Inventory
MINI SPLIT SYSTEMS DIRECT was founded to service customers who want to better their environment with the latest technologies at reasonable prices.
Our team is driven to offer products that focus on the core values that we believe in: ultimate home comfort, indoor air quality, and energy efficiency. From product selection to testing, everything featured on MINI SPLIT SYSTEMS DIRECT is handpicked with one goal in mind: improving the comfort and efficiency of your home.
We are a passionate group of professionals who work hard and take pride in providing to you and all our customers the highest level of care. We look forward to making your home a more comfortable place.See more
