I used MOS rewards points to get a gift voucher and bought a single item. The item didn’t work out, so I returned it. I only received a gift card for the small amount I paid out of pocket, and the rewards value used for the voucher never came back.When I asked why, customer service told me “this is just how it is,” even though this policy is not clearly explained anywhere in their FAQs or terms. I have followed up multiple times over the last three months and have either received no response or vague replies with no real attempt to fix the issue.I used to see Ministry of Supply as a customer‑friendly brand, but this experience has completely eroded my trust. I would be very cautious about redeeming rewards or expecting responsive support.
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We believe that through science we can make you more comfortable and productive… everywhere. Based out of Boston and born in the labs of MIT, we engineer for motion, comfort, easy-care, and the planet. Think products that are breathable, stretchy, sweatproof, and easy to care for.
