I ordered some items back in August. They told me in September that there were shipping delays, and to expect my order early October. Great, no problem. Then October turns to December. I reach out and ask what the status is. I get a message that the Fulfillment Team is working on it. Then no updates until I follow up after a week. They say the Fulfillment Team is close to locating the order. It's been over two weeks since then. This whole time, I'm getting inundated with emails and texts about the latest product drop or some sale or another. That tells me they've shifted most of their money into advertising and R&D, rather than fulfilling the actual orders they've taken money for. I'm very disappointed after hearing so many good reviews about this company. And after looking at recent reviews, it sounds like I'm not the only one with shipping issues here.Either hire more people to keep up with the demand, or spend less energy developing the newest techwear and actually send out the stuff you already sold.
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We believe that through science we can make you more comfortable and productive… everywhere. Based out of Boston and born in the labs of MIT, we engineer for motion, comfort, easy-care, and the planet. Think products that are breathable, stretchy, sweatproof, and easy to care for.
