I have a few unfavorable comments to make about the owner Ms. Riley and her workers from what I've observed an experienced. I placed an order on 6/22 I received it 7/13 it was sent from Georgia to California regular mail not from China. I ordered a packet which was supposed to have 30 weight loss patches & 24 tea bags but received 29 patches & 25 tea bags. I called about this and the person who answered wasn't customer service oriented she said Ms. Riley isn't going to send 1 patch but she will relay the message for a callback. Ms. Riley called back and commented about me counting the items and was laughing then said she told her workers to add an extra patch which she asked if I got I acknowledged I did then she tried to say the tea bag was more beneficial than the patch. She didn't know what area of weight loss I want to focus on (supposedly the patches focuses on a different area than the tea bags).I suppose she thought 1 patch shouldn't make a difference. I told her I wanted to get what I ordered and paid for. She acknowledged the mistake but told me to mail the tea bag back then she will mail the patch. I told her I shouldn't have to pay to send it back she said she would have to pay to send the patch. This isn't professional no Customer Service Skills displayed and no responsibility taken at all. I told her I won't be sending it back. There are too many complaints against them she should read them and reevaluate how she is running her business. I guess if a person is all about money they don't care. She exhibits herself on her Facebook Lives as a caring, honest and Godly person but not behind the camera. There should be someone who goes to businesses and investigates business practices of businesses who get alot of complaints since obviously she isn't addressing them on BBB and trying to resolve these ongoing issues. Also I think she false advertise prices on her packages and the patches I bought are over priced compared to other companies who sell similar or exact patches but I chose to patronize her since I watched her FB Lives showing people including her mom who has lost weight supposedly from the patches.
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