I am extremely disappointed in this business. I made a $440.96 purchase and did not receive 2 items. When I received the first two boxes,I realized it was only half the order. I called the number provided to inform them of my missing items and the woman answering the phone was extremely rude. During the call I also shared they sent the wrong shampoo. She did not want to answer my questions. A third box came the following week; however I was still missing items. I called that day and they informed me the department that handles that is closed and to call back before 3pm. I called the next day during that time only to learn that was 3pm EST and I’m on PST. The next day I called only to get another rude woman that insinuated I was lying because it was two days after my last order. She requested my information and hung up in my face after I provided it. When I called back to speak with her the young lady said “Susan” was on a call. She wasn’t as rude, but she needs a class on customer service as well. This is not how you treat customers! I don’t know if this product works, but even if it does I believe Black owned businesses should treat their customers better!!!
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