We ordered the extra large format Boost Natural tiles that are front and centre on the Minoli website via a reputable third party reseller. Our bathroom fitters, who came highly recommended and clearly know their trade very, very well, instantly had difficulty cutting the tiles. When the second tile shattered on a straight cut, they telephoned Minoli to seek their advice on how to cut the tiles. Minoli advised them to use the exact method they had already been using. My fitters decided to get a top-of-the-range wet cutter and were supported in this decision by Minoli, whose advice their sought throughout. Whatever the method, the tiles kept breaking when cut.Minoli sent someone to our house. He swapped the blade on the cutter my fitters were using and the breakage rate was still around 50%. Sadly the breakage rate meant we ran out of tiles to complete the bathroom.Since then, I have been chasing both Minoli and the reseller to attempt to get them to send more tiles so we could have a functioning bathroom. I did speak to the MD, who was initially very responsive and seemed to take my concerns about the quality of Minoli tiles seriously. Communication tailed off however and he seemed more concerned with me going via my reseller than just getting tiles to me. All in all, I would not recommend Minoli tiles to anyone - there is clearly a fault with the tiles and despite some initial good engagement, they don't seem bothered with fixing things. Best avoided. If matters are resolved swiftly from here I am prepared to update my review but time is ticking on.
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