I had a very frustrating experience with the service. I invested a significant amount for the "Unlimited ULTRA" plan with some storage enhancements. I reached out to the support team several times regarding lag issues. While their responses were decent, they felt somewhat dismissive and often placed the blame on the user. The CPU seems to be heavily oversold. With just 30–40 players online, the server frequently dropped below 10 TPS, even with reasonable configurations (mob cap: 25 monsters per player, 10 animals, etc.). This is particularly exasperating considering the service claims to support 100–300+ players with “light optimization” in their communications. Despite multiple attempts to address this with support, the problem was never resolved. After moving to a different host with a similar CPU, all performance issues vanished immediately. I was unable to access my promised backups because the entire server froze, as the memory was too slow to compress them. It has been quite a headache while paying €45 each month.
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