Over a month ago, I placed and paid for an order on Miscota that included five 3.5 kg bags of Royal Canin Hypoallergenic dog food, one 1 kg bag, and a few small accessories. However, I only received three of the 3.5 kg bags. The rest — two large bags and several items — were never delivered.The shipping box was visibly too small to fit everything I paid for, and worse, the shipping label falsely stated that the entire order had been included. According to the shipping details, the total parcel weight was only 11.6 kg, while the dog food alone should have weighed 18.5 kg. This proves the missing items were never packed in the first place.I contacted customer support multiple times, sent full documentation, screenshots, and a request for clarification or a refund. No reply. No explanation. No accountability. Absolutely unacceptable for a company I trusted in the past.In the end, I lost nearly €100 worth of goods and got zero support. If you’re looking for reliable, honest service, I strongly advise against ordering from Miscota. What once was a trustworthy platform has become careless and unresponsive.
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Somos Miscota. Contamos con 25 años de experiencia y especialización en el sector de la mascota. Queremos ser uno más de tu hogar y que cuentes con nosotros como si fuéramos parte éste. Queremos ser… “Uno más de la familia”
