I am giving a 3 stars because of the support response and resolution. I have ordered from them twice for Pronefra for my 2 cats. The third order was placed on 9 Nov 2022 (bigger order) to be delivered to Canada and have sent multiple emails to them (can't call them)that I have not received the order. If they are unable to track down the package after so many days, I recently requesting full refund since it is Dec 5. No response from them. One bad experience is going to get me not to buy the products from Spain even though there is a so called "Canada" Miscota. I have recommended the Pronefra to my friend but I think I have to warn them on the shipment and support.
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Somos Miscota. Contamos con 25 años de experiencia y especialización en el sector de la mascota. Queremos ser uno más de tu hogar y que cuentes con nosotros como si fuéramos parte éste. Queremos ser… “Uno más de la familia”
