Terrible customer serviceI ordered over 280 EUR of goods which incurred a 60 EUR shipping charge. When they were delivered Miscota had not linked the shipment and each of the 2 packages arrived with individual Customs Invoice # and stating the full value of the order. As a result I was charged twice (2 * 30 EUR) by the Swiss Customs as they treated it as 2 * 280 EUR shipments.Miscota position is they are not responsible for customs charges and have twice closed the case (same customer support agent - Asia C.) - simply washing their hands of the sitation and not acknowledging it was their mistake with the paperwork which resulted in the charges.Simply the worst service and no interest in trying to find an amicable solution or even learn from their mistake. This would be 0 stars if TrustPilot allowed itI will never use them again and strongly recommend no-one else does.
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Somos Miscota. Contamos con 25 años de experiencia y especialización en el sector de la mascota. Queremos ser uno más de tu hogar y que cuentes con nosotros como si fuéramos parte éste. Queremos ser… “Uno más de la familia”
