miscota.com

Bad customer experience (may be the worst ever)

I ordered a collar for my dog on 17 May 2023. The order confirmation email stated that I should receive it between 31 May - 1 June. I submitted a ticket on 3 June. They said they will look into it. On 5 June I followed it up again and asked them to provide an update. On 9 June 2023 they responded stating that they would get back to me. On 12 June I received an email stating that the ticket will be closed automatically. I reminded them they did not take care of my issue at all. 13 June Miscota representative stated that I should sign a declaaration form that "I do not recognize the name/signature on the delivery note." . I replied the same day stating "I did not receive any delivery notes either". Same day they sent me another form about Spring, their courier. I filled that form on 19 June, stating that I did not receive any parcel, I also requested a refund. Same day Miscota responded stating that they contacted Spring and my delivery is on its way to the destination country. They also referenced a link which is the same link in the order confirmation email from Miscota all the way back in 17 May. I replied and reminded Miscota that they have the following statement on their order confirmation email from 17 May, which is -> "Receive it between the 31/05/2023 and the 01/06/2023". Requested a refund and the reason is they did not deliver on their promise at all.In the end, I am left as an unsatisifed, frustrated customer. I regret so much placing an order on Miscota' s website. Will never do that again. Still did not receive the parcel nor the refund.UPDATE - 30 June 2023 Ten days later, Miscota wanted to close the ticket (again). I told them that I requested a refund and they did not take any action. Then they requested me to fill the same Spring courier form again (!) , which I sent already on 19 June. Unbelievable. I don' t believe they do have any kind of order management process in place at all.

Date of experience: May 17, 2023