This company uses very misleading communication. The Swiss page for this website as well as pricing info make appear that the goods will be shipped from Switzerland, with no indication for additional delivery costs (customs). Thus I was surprised to have to pay customs and even more surprised that Miscota refused to reimburse the costs and goods. At least tell your customer upfront where the goods will be shipped from so they can make an informed decision.
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Somos Miscota. Contamos con 25 años de experiencia y especialización en el sector de la mascota. Queremos ser uno más de tu hogar y que cuentes con nosotros como si fuéramos parte éste. Queremos ser… “Uno más de la familia”
