I ordered a 5 box bundle a month ago after reading raving reviews and I have been on top of the status of my order every week. Ella has been the person to answer all of my emails. Ella has told me she amended my order after I found out one of my items is out of stock(greatest hits variety box). I made a new selection and Ella confirmed the change on my order. The following week, Ella responds to my update request and tells me the same item that has already been changed on my order is out of stock(greatest hits variety box) and prompts me to make another selection... this is week 2. I tell her I already made this selection a week ago. So again she confirms my amended order for a second time. Another week goes by, this is week 3, with no updates so I follow up and I am told my order is being dispatched immediately. Another week goes by with no update so I follow up again. I am upset because I have been told my order was amended twice already and I have been told that it was dispatched “immediately” ... all confirmed by Ella. Now at week 4 I am being told by Ella that they are doing all they can with the stock issues. There was never any mention of any other item being out of stock on my order. Does no one think to fulfill the part of the order that is in stock???? I HAVE BEEN WAITING A MONTH! OVER $100 ON THESE PROTEIN BARS ALREADY CHARGED A MONTH AGO! I HAVE NO PRODUCT. I CAN’T EVEN GET CLEAR AND ACCURATE COMMUNICATION! And when I request a tracking number for the order that has supposedly already been shipped or proof of the cancelation of my order in the case that it’s not shipped yet (since I have already been told it’s been shipped) the email does not reflect a cancelled order! Just another run around email that completely ignores all the previous email conversations. Let me also add that I respond to this in a thread like fashion for the most part. I have done two website inquiries hoping I would get answers from someone else but Ella continues to answer the emails. Customer service here is absolutely terrible. I don’t even want to try these anymore, I don’t care how good the reviews say they are. This much trouble for protein bars isn’t worth it. Probably gonna have to dispute this with my bank since my request for cancellation and refund along with proof of both actions has been completely ignored. I don’t know what pisses me off more, How much time I have wasted or the fact that no one is doing anything about this. I’m not the first to make a complaint like this. I literally work in customer service and I would have been fired if I handled customers like this. You have one job and that’s to update customers and follow through on what you tell them. Absolutely no excuse for this to have gone on so long. The amount of times I was lied to... tell the truth and be honest. Learn some professionalism when emailing customers... ie not professional nor appreciated to give a customer false updates.
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Misfits was founded to make the tastiest, health-inclusive products accessible to all, in a world dominated by exclusive brands and intimidating categories.
