mishimoto.com

Mishimoto sends incomplete kits that require disassembly prior to installation

Mishimoto customer service and product delivery needs significant improvement. I ordered the specific Oil Catch Can for my truck. I received it about two weeks after I ordered it when "they had it in stock" and I live in a neighboring state of Mishimoto HQ. While I waited for the product, I reviewed the installation instructions along with the company installation video. When I finally received the product, I inventoried it and discovered that not only was it missing three washers. The missing washers along with three screws were supposed to ship loosely within the package. The three screws, however, were screwed into the shipped catch can by a gorilla. All three screws that require a 2.5mm allen wrench were stripped out. With a significant effort I was able to get two of the three screws out but they were obviously unusable. The third screw I had to resort to cutting a straight groove into it and with a straight edge screwdriver loosen the over torqued stripped out screw. I am not used to spending top dollar for equipment that is in need of intensive care. When I called Mishimoto the customer service was no help and they defended themselves stating, "we don't package the equipment." IMO, if you sell it, you are responsible for it. They apologized and indicated that they would immediately get the washers and screws to me. Well, it's 10 later and I am still waiting for the screws. Hopefully their patented product is better than their packing and customer service.

Date of experience: Jul 29, 2025