I had an awful experience with Miss Sixty that has completely put me off ever shopping with them again. I purchased a pair of trousers that turned out to be defective. Following their return instructions, I shipped the item back to their Italian warehouse at my own expense. However, since the UK is no longer in the EU, customs fees applied, which the seller was responsible for paying. Instead of handling this properly, Miss Sixty refused to pay the customs charges, causing the package to be returned to me after multiple reminders from the courier.Their customer service was unhelpful and dismissive, insisting that I should cover the customs fees myself - completely disregarding consumer rights. After failing to collect the return, they now expect me to ship the item again at my own cost, this time to their Hong Kong warehouse. They have refused to provide a prepaid return label or arrange for a collection, despite this entire mess being caused by their negligence.I am currently traveling for an extended period and cannot handle another return, which means I may fall outside my protection period - yet another unfair consequence of their mishandling. Throughout this process, Miss Sixty has shown no accountability, no apology, and no attempt to resolve the issue fairly.This has been one of the worst customer service experiences I have ever had. Miss Sixty’s return process is broken, and their unwillingness to take responsibility for their own policies is unacceptable. I strongly advise EU and UK customers to think twice before purchasing from them, as their returns process is a nightmare and they will leave you out of pocket.
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Miss Sixty Online Store. Fall-Winter collection for women. Worldwide delivery.