The tank itself when working is great. However the customer service when reporting the tank not heating has been abysmal, and that’s being polite. Tank been out of action since Saturday 20th of February and unable to contact Mixergy over the weekend. Spoke to customer services three times during the week and am now going into the second weekend still with no hot water. There has been absolutely no desire or attempt to call me back to offer a resolution or support. Quite shocking really. Have faith in the product but no faith whatsoever in the customer service. Really poor.
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Mixergy are the UK's market leading smart hot water tank company. Our cylinders 'heat what you need' making them 5x faster, 30% smaller and up to 40% cheaper to operate. Each cylinder is controlled via an app allowing optimum control and machine learning (ML) schedules ensure that you never run out of hot water!
