I had a very poor experience in Chichester branch. I ordered some oak sleepers in September 2025 which were never delivered even though they had been paid for. They said they had problems with their suppliers but their website said they were still available. The price of the sleepers also increased. Originally said they would honour the lower price but, they then changed their mind. I challenged this and they said their director would phone me but I was never phoned back. I had to do all the chasing. After many phone calls, and no call back ever received from them, they decided they would honour the original price after all and that they were working on it and I would be contacted shortly. Of course, they didn’t get back to me and after another phone call, they then said they still had issues with their suppliers. Six months had passed since the original order, and they couldn’t be bothered to update me. They just weren’t interested. They were not true to their word and I finally lost all trust in them and got a refund, whilst for six months my money could well have been earning them interest their the MKM bank account throughout.
Claim your business profile now and gain access to all features and respond to customer reviews.
MKM is the UK’s leading independent builder’s merchant, with branches across England, Scotland & Wales. Founded in 1995, we have branches across the length and breadth of the United Kingdom from Redruth to Elgin Norwich and Llandudno.
We have a different approach to business; each site is run independently by its Branch Directors and their hand-picked teams, supported by a Central Support office in Hull. Our branches benefit from the local knowledge and expertise of their outstanding teams to provide excellent service. By building relationships with customers, they have a true understanding of individual customer needs, and the flexibility to meet these.
Thanks to our customers, since our first branch opened in Hull we have expanded rapidly through new branch openings and select acquisitions. We have plans for many more locations across the UK and will need talented teams to grow our business. We know it’s our people who make the difference, so if you like the sound of the way we work, check out our career opportunities here.
Each of our branches carries a wide range of building materials to keep your project on track, available for delivery to site or for customer collection. We also supply kitchens, bathrooms, doors, windows and joinery, and landscaping products. Many branches have additional specialisms, whether that’s plumbing & heating, electrical, tool hire or timber cutting.
We’re open to the trade and public, so whether you’re a trade looking for the best service locally, or you want kitchen inspiration, materials for your home extension or are starting a build then we’re here for you. There’s always a hot coffee, a warm welcome and a friendly face at MKM.See more
