Mother passed at the end of May. Merrill Lynch contacted me in mid September. It has been one thing after another. They want you to call them for every little thing because verbal verification is all that they have for security measures. thought everything would be good to go once Merrill received all of the paperwork from my credit union. Oh no, it wasn't that easy. They really are stuck in the 1980s. Even Social Security allows you to apply for benefits online, without having to speak to a human lol.I'm finally done having to deal with Merrill Lynch! They have been the slowest, most inept, and most frustrating financial institution that I have ever dealt with. First of all, it took three months just to get the inherited IRA moved from my Mom's account to an inherited IRA. To this day, I have no idea why it took that long. On December 26th, the advisor's assistant said it would take 3-5 business days for them to cut a check to transfer the IRA to my credit union. Today, my credit credit union emails me that they still haven't gotten the check and they expected to have it by now. I had emailed the advisor and assistant twice last week about this very issue, and didn't hear back. Of course you cannot just directly contact their transfer department. There is no phone number, email or any contact information for the transfer department. That would have just been way too easy. After forwarding the email from the credit union, they informed me today that the check was mailed yesterday. I have no idea how it takes a month to cut a check.
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