Liars, maniupalutive, cheaters, downright horrible company to deal with. Both parents have been clients for over four decades. When it came to me managing mothers account they have been given both of us the run around for years. Back in 2019 filled out POA paperwork at a local branch. Apparently it was never filed on their part because five years later when I made first inquiry to release ROTH funds account was frozen. Even though account access was granted in 2019. Apparently they felt "elder" abuse wss taken place. Again even though multiple attempts were made in 2019 to let them know legitimate activity was requested. Forward 5! years. They gave us the run around with 2024 POA forms, lied to us when they said they were researching requests, lied to us about process, lied to us about check distribution, cheated us out of potential interest earnings, sent us condescending letters, the list of how horrible their agents and reps are goes on and on. Meanwhile mind you an ex of mine was taking care of my Dads account (totally separate from Moms) transferring money out of stocks, linking distributions for her own financial gain, and that went on for years and years. Not until I took over financial affairs for my Dad did I discover. But they never questioned and my Dad was siphoned dry. Mom holds multiple assets with multiple financial institutions and Merrill is by far the worse. They preach that they are customer orientated and customer friendly which is a bunch of hot air. Just bad ethics, bad morals, bad company. I only pray that others don't have to deal with the frustration and humility that my mom and I had to endure over a 5 year period. Waiting on ROTH funds to this day...... JUST PLAIN 😥
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