Quite outstanding at how bad customer experience can be. If you actually manage to speak to a telephone operator they just put you back into the automated systems that ends in the same terminal spiral. I have so far spent two hours on the phone trying to correct a problem they have create and made no progress. For international customers I finally got the information that I could use 000 000 000 as a social security number to get me to the next step. For a moment I thought there was progress but a short while latter I ended up in the same spiral being told to call the number I started with!
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Merrill Lynch is one of the world's leading financial management and advisory
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