My mother passed away and her 401k was left to me as the sole beneficiary. It took me 5, 1 hour!!!- 45 min phone calls to get the money transferred to my account. Then another 3 lengthy phone calls to try and get the money transferred via various methods, which were for some reason denied. I had to re-explain my situation with every phone call, reliving my mother’s death because they will not give you a direct number to a member of staff who could potentially handle your case. Finally I realized my financial advisor from another account may be able to help me, and 2 e-signature forms and 3 days later I had easy access to her money. The staff at Merrill Lynch were albeit polite, however extremely incompetent and disorganized. This was a genuinely an agonizing experience. Absolutely do not use this company.
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Merrill Lynch is one of the world's leading financial management and advisory
companies, providing financial advice and investment banking services.