We have been trying to get Power of Attorney for each other in case of emergency (illness, injury) so we can speak to ML on each other's behalf. On 9-20-23, they e-mailed us the forms. We jumped through hoops (notary, scanning & returning the forms online which they said we could do) to no avail. They wanted all the forms they e-mailed us returned. We scanned & did that. Then they wanted the forms returned in order. Mind you, the forms are numbered. Then they wanted the forms faxed through BoA. We did that. Then they said they only received 4 pages. They said they were sending a postage-paid envelope so we can mail the forms back. It arrived today but when we went to UPS, they wanted $104.00. At this point, it seems as if they don't really care because they are so big & we are so small.
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