They have the worst customer service I have ever experienced. It's not that the reps who answer the phone aren't good---they're actually great. They're polite and try to be helpful and seem to know what they're talking about when you speak to them. But there is absolutely no follow through from the people who are supposed to take care of your account. And their answer to any problem is that you should just keep calling back and hand-holding them to make sure they're doing their job. So you end up talking to nice telephone person after nice telephone person who can't DO anything except send messages to the people who can get things done. But there is no follow-through or accountability as far as the invisible people you can't talk to who are responsible for taking care of your account. I had equally frustrating issues when I used their parent company Bank of America. I will never bank with either company again.
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Merrill Lynch is one of the world's leading financial management and advisory
companies, providing financial advice and investment banking services.