These guys are incompetent in the extreme. About 3 years ago I closed my 401K and I have tried at least 3 times to get them to send my money to Fidelity and they seem to think it's theirs. I've sent them letters. Fidelity has sent them letters. There's never any response; they are just quietly earning interest on my money. There's also no way to contact them after hours, no email, just phone, so if you want to communicate with them outside of Eastern time business hours, good luck. I will never do business with these people again.
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