Merrill Lynch randomly locked us out of our account, providing a phone number to supposedly resolve the issue. After the usual talk-to-a-machine dance, the employee on the phone rudely instructed us to go to a branch to verify our identity and claimed there was no other way to resolve the problem. Although we followed their instructions to the letter, they continue to refuse us access. This is very frustrating, and it appears the company sets it up so their employees frequently cannot help their customers. Their own policies set everyone up unnecessarily for misunderstanding and conflict. I'd love to see them change their stance to support service and harmony.
Claim your business profile now and gain access to all features and respond to customer reviews.
Merrill Lynch is one of the world's leading financial management and advisory
companies, providing financial advice and investment banking services.